Refund Policy
Legal Notice
The explanations and information provided on this page are general explanations and guidelines on how to write your own refund policy. You should not rely on this article as legal advice or recommendations regarding what you actually should do, as we cannot know what specific refund policies you wish to establish between your business and your customers. We recommend you seek legal advice to help you understand and create your own refund policy.
Refund Policy: Basics
That said, a Refund Policy is a legally binding document meant to set the legal relationship between you and your customers regarding if, when, and how you issue refunds. Online businesses that sell products are often required (depending on national laws and regulations) to clearly disclose their return and refund policies. In some jurisdictions, this is required to comply with consumer protection laws. It can also help you avoid legal claims from customers who are dissatisfied with what they’ve purchased.
What to Include in a Refund Policy Document
In general, a Refund Policy should cover issues such as: the timeframe within which the customer can request a refund, whether the refund is full or partial, and under what conditions the customer will receive it. And much more.